Privacy Policy

We may collect personal information that you choose to provide to us, including:

• Your name
• Your email address
• Your organisation, role and facility details, where you provide them
• The type of enquiry, consent you give and campaign link associated with your request
• Any information you include in a message or enquiry submitted through the website

Our hosting providers process technical information needed to serve and protect the website. Cloudflare Turnstile checks form submissions for spam, and our hosting provider limits abusive requests. We do not store your IP address with your enquiry record.

We may collect personal information when you sign up to receive updates, submit an enquiry through the website, communicate with us by email or through the website, or browse and interact with the website.

Website forms save your request to CIRC’s protected enquiry storage and send an email notification to our team. The stored record helps us follow up even if email delivery is delayed.

We may collect, use and hold personal information to respond to enquiries and messages, provide updates about CIRC, maintain and improve the website, understand how visitors use the website, monitor website performance and security, and comply with legal obligations.

When you request Facility Finder launch updates, we use your details for those updates. For other enquiries, we use your details to follow up about the subject you selected. Submitting an enquiry does not automatically subscribe you to unrelated marketing.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us using the contact form below.

We use Google Analytics to understand how people find and use this website, such as which pages are visited and where visits come from, and Microsoft Clarity to see how pages are used, through heatmaps and recordings of clicks and scrolling, so we can improve the site. Clarity masks the text you type into forms. These services use cookies and similar technologies and receive information such as your device and browser, approximate location and the pages you visit. We do not use advertising pixels. Our hosting and security providers also process technical information to deliver the website and protect our forms against abuse.

The hosting and security platforms may use essential cookies for sign-in and security. You can block or delete cookies through your browser settings, and Google provides a browser add-on to opt out of Google Analytics.

We may disclose personal information to third party service providers who help us operate the website or communicate with users, such as providers of website hosting, email delivery, analytics, form processing, and cloud storage or technical infrastructure.

We may also disclose personal information where required or permitted by law. We do not sell personal information to third parties.

Some of our third party service providers may store or process information outside Australia. Our website uses Netlify for hosting and enquiry storage, Cloudflare for form security, Resend for email delivery, and Google Analytics and Microsoft Clarity for website analytics, which may process information in the United States. The locations used depend on the service and its configuration. Contact us if you would like more information about how a particular request is handled.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

If you would like to request access to personal information we hold about you, or request that we correct it, please contact us using the details below. We will respond within a reasonable time.

We retain enquiry records for as long as needed to handle your request, maintain the resulting business relationship and meet applicable record-keeping obligations. You can request deletion through our contact form. We will assess the request and explain if any information needs to be retained.

Use our contact form and select “Privacy or personal information” to raise a concern, request access or correction, or make a privacy complaint. Explain the issue and how you would like us to respond. We will investigate and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

The website may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies separately.

We may update this Privacy Policy from time to time. Any updated version will be published on this page and will take effect from the date shown at the top of the policy.

If you have any questions about this Privacy Policy or how personal information is handled, please use our contact form: